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ACCOMODATION

The specifications of the House are those stated in the reservation. However, since the photographs were not taken in the day the Customer made the reservations, there may be non-substantial differences between the photograph and reality at the date of the use of services contracted by the Customer, which does not confer the Customer the right to any Contract modification.

The prices presented are per house and may be presented per person or based on different criteria that, in any case, will be duly indicated when the reservation is being booked. In case it is possible to make a reservation for a number of people larger than the normal capacity of the House, an extra bed might have to be added that may not be as comfortable or as high quality as the other existing beds, reducing habitable area of the House. The same will occur with children's beds.

The food regimes and its specificities are communicated to the Customer when the reservation is booked.

In case nothing is referred in the reservation, the food regime does not include any meal.

In case the Customer presents him/herself with more people than those indicated in the reservation to use the House, the may refuse their entry, a situation for which Ahgarvegroup cannot be held responsible.

As a rule of thumb, the House may be used from 14 p.m. of the date of arrival and should be left cleared before 10 a.m. of the departure date (in both cases, at the local time). Staying in the House beyond the check-out time may lead to the payment of additional amounts, which shall be borne exclusively by the Customer.

In case the Customer does not arrive at the Ahgarvegroup Reception until 11:59 a.m. of the check-in date indicated in the proof of reservation, the Management can disregard the reservation and sell the Accommodation to third-parties, a situation for which Ahgarvegroup cannot be held accountable.

PAYMENT

The Customer must pay the amount indicated in the reservation form as a pre-requisite to be able to use the contracted reservation.

The payment of the reservation can be made by the Customer on the date of the booking at the Ahgarvegroup Reception, (in case this mode is available for the type of reservation made by the Customer).

Alternatively, in case the Customer intends to pay the reservation only at arrival he/she can do in the terms permitted by Ahgarvegroup. The Customer should previously seek information about these terms from the Management at Ahgarvegroup on the accepted payment methods.  Notwithstanding, your credit card information will always be requested by Ahgarvegroup when booking a House, for guarantee of reservation. Ahgarvegroup commits to charge the amount corresponding to the Customer on a no show on or canceled reservation which the Customer expressly accepts and authorizes.

We do not store credit card details nor do we share customer details with any 3rd parties

PROMOTIONS, BENEFITS, AND DISCOUNTS

Depending on the agreements entered into by Ahgarvegroup with third parties ("Partners") and which are effective as at the date of booking by the Customer, he/she can have access to discounts and special tariffs ("Benefits") in the booking of a reservation, as long as the Customer is fully entitled by the Partner to access such Benefits and correctly introduces the corresponding identification number. Ahgarvegroup reserves the right to contact the Partner to obtain confirmation of the applicability of Benefits to a Customer.

The Benefits, Promotions and Discounts are subject to confirmation of availability by Ahgarvegroup

Ahgarvegroup reserves the right to cancel the Benefits, Promotions and/or Discounts or reject a Promotional Code when the total value of the Promotional Codes already used exceeds a certain financial amount or when these are used in a fraudulent manner (namely, by someone who is not their rightful owner/beneficiary)

The Benefits, Promotions and Discounts are only valid for reservations made directly with us and are not assignable to third parties

Ahgarvegroup reserves the right to cancel and/or change at all times the Benefits, Promotions and Discounts.

Cancellation

A Customer can at all moments gives up on the reservation and terminate the Contract, as long as the Customer communicates such cancellation to Ahgarvegroup as fallow:

Cancellation penalty:

Until 1 week of the arrival due date the totality of the amount paid will be returned to the Customer

Until 5 days of the arrival due date 60% of the amount paid by the Customer will be returned to the Customer

Until 3 days of the arrival due date 30% of the amount paid by the Customer will be returned to the Customer

Until 2 days of the arrival due date 10% of the amount paid by the Customer will be returned to the Customer

24 hours prior to the arrival due date all the amount previously paid by the Customer will be withheld

The no-show leads to the full debit of the agreed reservation amount.

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